8/17/08 Las Vegas, NV
In a private conversation with some Dodge insiders, the company knows they have issues and are quietly resolving the worst repeat visit offenders with buyback offers. That is not to say the process has been easy. If you own a Dodge, Chrysler or Jeep vehicle you should have a small pamphlet in your manual package. It describes the ARBITRATION process Dodge employs with unhappy customers and unfix-able vehicles.
In simple language here’s what it says: Prove you have been to the dealership at least four times for the EXACT SAMPLE problem. (You must have dealership service paperwork with specific customer complains about this:…. in the language of the paperwork,)
Contact your dealership service manager and let he/she know (as a courtesy) that you are filing an arbitration complaint about the vehicle.
Once the paperwork (per the forms and instructions in the little brochure) has been sent REGISTERED MAIL, return receipt requested), the factory will contact you via their “unhappy customer” department. The folks I’ve spoken to their, especially Bobbie, have been REALLY nice and handle things very professionally.
Yo may have to show for an appointment with the regional service manager, however, if all the documentation prevails, the third party administrator will make a recommendation. You may decide all this paperwork is too much out of your life, so hire a lawyer. It’s fine to hire a lawyer, as long as he/she knows manufacturer defect law or is VERY knowledgable about arbitration procedure, but it’s not inexpensive, (Hey, neither was the truck).
This process can take up to six months to complete. The factory has bought trucks back, paid off loans and leases or offered extended warranties where applicable. The bigger issue is for those who have fallen out of the warranty period while enduring all the DPF/regen issues from the beginning of the 2007 release. For those owners, a lifetime warranty on the turbo, engine and all replated parts may be a resolution, but that is up to you. It’s as much the inconvenience and down time, lost work and aggravation as it is the wearing of the parts over the life expectancy of the truck. Dodge Cummins owners have not been rewarded for their loyalty in this latest incarnation, and it is time the factory responded. Don’t give up, go forward.
Continue reading on the Dodge Cummins 6.7 diesel issues.
Many readers of this blog have asked about “class-action” type lawsuits. I haven’t heard of any active yet, but as soon as I do, I promise to let you know. If you want to send me your information to alert you directly (because you don’t subscribe to this blog) feel free to contact me via my website: www.mycarlady.com
Yours, SLM: MY CARLADY




